Shipping Policy

Last Updated: August 28, 2026

Welcome to Juman Souq. We are committed to delivering your orders safely and as quickly as possible. Please read our shipping policy below for complete details.

1. Shipping Coverage

We currently offer delivery across Pakistan. Orders are shipped to the address provided by the customer during checkout.

Please make sure your shipping address, phone number, and other contact details are correct before placing your order.

2. Processing Time

Orders are normally processed and dispatched within 1–3 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, or high-demand periods, processing may take slightly longer.

3. Delivery Time

After dispatch, estimated delivery times are:

• Major Cities: 2–5 business days

• Other Areas: 3–7 business days

• Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on the courier service, weather, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Juman Souq may offer free shipping promotions or special delivery offers.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and locations.

Customers are responsible for providing a valid phone number and being available to receive the order. We reserve the right to contact customers to confirm COD orders before dispatch.

6. Order Tracking

Once your order has been dispatched, you may receive tracking information through your provided phone number, email, or other available communication channel.

Tracking information may take some time to become active after the parcel is handed over to the courier.

7. Delayed or Lost Orders

While we work with reliable courier services, occasional delays may occur due to weather, traffic, holidays, incorrect addresses, courier issues, or other unforeseen circumstances.

If your order appears significantly delayed, please contact our customer support team and we will assist you in checking its status.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information.

If an order cannot be delivered because of an incorrect, incomplete, or unreachable address, additional shipping charges may apply for re-delivery.

9. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible with photographs or other evidence of the damage.

We will review the issue and assist you according to our return and refund policy.

10. Delivery Attempts

Our courier partner may make multiple delivery attempts. If the customer is unavailable or refuses to accept the parcel, the order may be returned to us.

Repeated refusal or failure to receive COD orders may affect the availability of COD for future purchases.

11. Contact Us

If you have any questions about your order or shipping, please contact Juman Souq through the contact information provided on our website.

Juman Souq
Quality products, delivered to your doorstep.